How to Order Flower Delivery in Yekaterinburg

Standard bouquets: You do not need to arrange payment in chat before ordering. On our website you add bouquets to the cart, enter delivery details, and click Place order. Online payment (YooKassa) is being set up — after your order is created, we contact you to confirm availability and payment. If you enter an email at checkout, our system can send an order confirmation email with your order ID, delivery recap, line items, total, and a link to view full order details online. Messaging us on WhatsApp or email after placing the order is optional unless you want to add a note or ask something. We may contact you (call or message) if we cannot find the address or need to clarify delivery — so a correct phone number helps. Please add a Yandex Maps link in the optional field at checkout when you can; it makes a real difference for the courier. For custom work, you may start on our contact page first.

Overview

1. Choose a bouquet on the website
2. Add to cart and complete checkout — email (recommended, for confirmation mail), delivery zone, address, date/time, driver notes, and strongly recommended: a Yandex Maps link (share URL from the Yandex Maps app)
3. Click Place order — your order is saved in our system (online payment coming soon via YooKassa)
4. We confirm details and payment with you by phone, WhatsApp, or email; if you gave an email at checkout, you may also receive our confirmation email (order number, summary, and link to your order)
5. Messaging us is optional — only if you want to add something. We may contact you if we need help finding the place
6. Delivery during working hours 09:00–20:00

Step-by-step

1) Order on the website

Browse bouquets, add what you need to the cart, then complete checkout with:

• Delivery zone (Yekaterinburg district or nearby city shown at checkout)
• Recipient name (and phone if available)
• Your email (recommended) — we can send the order confirmation here after the order is created (order ID, delivery summary, items, total, link to your order page)
• Delivery address (home / office / hotel / hospital)
• Yandex Maps link (optional but strongly recommended) — in checkout, paste a share link so the pin matches the drop-off; open Yandex Maps → drop a pin / choose the place → Share → copy link → paste into the field
• Delivery date and preferred time window
• Note for the courier (building, entrance, floor, apartment, intercom, landmarks, parking)
• Message card text (optional)
• How we can reach you (phone, WhatsApp, Telegram, or MAX)

When the form is complete, click Place order. You will land on an order confirmation page with your reference and status. If you entered an email, you may also get our confirmation email with the same essentials and a view order link — check inbox (and spam) for “Order confirmation … — Lanna Bloom”. If you skip email, rely on the page we show after checkout and your phone for any follow-up from us.

2) Do you have to message us after placing the order?

No — not for a standard web order. Checkout gives us what we need to prepare delivery. You do not need to open WhatsApp just to “confirm” a normal catalog order.

When we might contact you: If the address is unclear, the pin is wrong, or the courier cannot reach the building, we may call or message you using the number you provided — please answer if you can.

When you may want to reach us: To confirm payment before we start preparation, ask about timing, or add a special request — WhatsApp, phone, or email. Include your order number or link so we can find you quickly.

Best thing for delivery: Put courier notes and a Yandex Maps link in checkout up front — that usually prevents issues before we need to call.

For our Refund, Cancellation & Replacement Policy, read here.

Same-day delivery and the 18:00 cutoff

We deliver during working hours 09:00–20:00. Same-day delivery is possible when you order early (subject to bouquet availability and courier capacity).

Orders placed after 18:00 are usually scheduled for the next day. Sometimes same-day is still possible, but it depends on stock and the delivery schedule.

If it is urgent, complete checkout as early as you can; add a Yandex Maps link and clear courier notes so we can go straight to the pin.

Payment

Online payment on the website will be available later (YooKassa). Until then, this is how payment works:

| | Website checkout (click Place order on the cart) | Contact us first (custom or special cases) | |--|----------------------------------------------------------|--------------------------------------------------| | What it is | You place the order on the site; we confirm total and payment with you afterward | We agree on the bouquet and total before you order or pay | | When you pay | After order creation — we message or call with payment details | When we agree on the order in chat or by phone | | Cards / online | Soon via YooKassa on the website | — | | Bank transfer / other | We confirm individually after your order is placed | Yes, when we coordinate with you | | Cash to courier | Only if we explicitly agree this for your order | Only if we explicitly agree |

Notes

• Do not expect an online “Pay now” button yet — checkout saves your order and we follow up to arrange payment.
• For custom orders or if checkout is difficult, message us and we will walk you through options.

Delivery area

We deliver across Yekaterinburg (all districts) and to nearby cities, including:

• Verkhnyaya Pyshma
• Pervouralsk
• Berezovsky
• Aramil

Available zones and delivery fees are shown at checkout. Not sure if your address is covered? You can ask us — or add a Yandex Maps link at checkout so we see exactly where you mean.

FAQ

1) I placed an order on the website — what should I do next?

Wait for our confirmation or check your order page / confirmation email (if you provided an email at checkout). We will contact you about payment and any details we need. Message us only if you want to change something or ask a question — include your order number or link. We may contact you if we need help with the address.

2) Can I edit delivery details after ordering?

Often yes, if we have not started preparation or dispatched the courier. Contact us with your order number or link as soon as possible.

3) Can you deliver to hotels, offices, or hospitals?

Yes. Please include room, ward, or reception details if available, plus any access rules (lobby, reception, intercom, gate code). A Yandex Maps link to the correct entrance helps a lot. Hospitals may have delivery restrictions — put details in checkout and we will contact you if something cannot be done.

4) Can I choose an exact delivery time?

You can choose a preferred time window. Exact timing depends on traffic and delivery routing, but we follow your window as closely as possible.

5) Can I add a message card?

Yes. Add it at checkout or send the text when you contact us. Keep it clear and short for the card.

6) What if the courier has trouble finding the address?

This is why Yandex Maps link + written address + courier notes in checkout matter — we try to fix it before dispatch. If something is still unclear, we contact you on the phone number you gave. You can also message us if you want to add a landmark after ordering.

7) What proof of payment do you need?

Until YooKassa is live, we confirm payment individually (for example bank transfer). Your order page and confirmation email (when you gave an email) show your order reference. Send a payment screenshot in WhatsApp or email only if we asked for it. If something looks wrong, contact us with your order number or link.

8) Changes, cancellations, refunds

If something changes, contact us as soon as you can with your order number or link. Policy details are here: Refund / Replacement / Cancellation Policy.