Data operator
The website operator is Lanna Bloom (ekb-flowers.ru).
Data we collect
- Contact details: name, phone, email
- Delivery details: address, recipient name and phone, delivery notes
- Order details: items, card message, delivery date and time window
- Payment data when online payment is enabled (processed by YooKassa)
- Website usage data when analytics cookies are active (see Cookie Policy)
Purposes of processing
- Order fulfilment and delivery
- Customer support and order status communication
- Website analytics and improvement (with consent where required)
Legal bases
We process data to perform a contract (order fulfilment) and, where applicable, based on your consent (analytics cookies).
Service providers
We use trusted processors necessary to operate the service: Vercel (hosting), Supabase (database and file storage), and YooKassa (online payments when available). They process data only as needed to provide their services.
Analytics
In production, we may use Yandex Metrica (when NEXT_PUBLIC_YANDEX_METRICA_ID is configured) to understand how the site is used. We do not use Google Analytics, Google Tag Manager, or Google Ads on this storefront.
Retention
We keep order and contact data as long as needed to fulfil orders, handle support requests, and meet legal obligations, then delete or anonymize it when no longer required.
Your rights
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion where applicable
- Withdraw consent for analytics where consent applies
To exercise these rights, contact us via the page below. We will respond within a reasonable time.
Cookies
See our Cookie Policyfor details on cookies and local storage.
Contact for privacy requests
Privacy questions or requests? Contact us via our Contact page.